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STORE POLICY

1. INTRODUCTION
At Benara Home, we prioritize the privacy and security of your personal data. We are committed to fulfilling all legal obligations regarding the processing, storage, and protection of your personal data in accordance with the Personal Data Protection Law No. 6698 ("KVKK") and relevant regulations. This policy explains how your personal data is processed, to whom it may be transferred for what purposes, our data collection methods, and your rights.

2. PROCESSING OF PERSONAL DATA AND PURPOSES
We process the following personal data to provide better services to our users, fulfill legal obligations, and continue our commercial activities:

  • Identity Information: First name, last name, Turkish ID number (where required)

  • Contact Information: Phone number, email address, address details

  • Transaction Security Data: IP address, cookie information, browser details

  • Customer Transaction Data: Order information, payment details (only anonymized or encrypted)

  • Marketing Data: User habits, preferences, and feedback

These data are processed for the following purposes:

  • To create and manage user accounts

  • To receive, process, and deliver orders

  • To provide customer service and support

  • To inform about campaigns and promotions (if consent is given)

  • To fulfill our legal obligations

3. METHODS OF PERSONAL DATA COLLECTION AND LEGAL GROUNDS
Your personal data may be collected through the following methods:

  • Our website and mobile applications

  • Phone, email, and other remote communication channels

  • Cookies and other digital tracking technologies

  • Customer service and support channels

Our data processing activities are based on the following legal grounds as specified in Articles 5 and 6 of the KVKK:

  • Performance of a contract: Order processing and product delivery

  • Explicit consent: Marketing activities and campaign notifications

  • Fulfilling legal obligations: Tax legislation, electronic commerce, and consumer protection laws

  • Legitimate interest: Improving service quality, ensuring customer satisfaction

4. TRANSFER OF PERSONAL DATA
Your personal data may be shared with the following parties only in compliance with legal regulations and necessary security measures:

  • Authorized public institutions and organizations

  • Cargo and logistics companies

  • Payment system providers (only for transaction completion)

  • Marketing and analysis service providers (only if consent is given)

5. STORAGE AND SECURITY OF PERSONAL DATA
At Benara Home, we take all necessary technical and administrative measures to protect your personal data. Your data is retained for the periods specified by law and deleted, destroyed, or anonymized when legal obligations expire.

6. YOUR RIGHTS AS A DATA SUBJECT
Under Article 11 of the KVKK, you have the following rights regarding your personal data:

  • Learn whether your data is being processed

  • Request information about the processing of your data

  • Learn the purpose of processing and whether your data is used for the intended purpose

  • Request correction of inaccurate or incomplete data

  • Request deletion or destruction of your data

  • Learn to whom your data has been transferred, both domestically and internationally

7. CONTACT AND APPLICATION
You can submit your requests under KVKK through the following communication channels:

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